Can’t log into your student portal? Here are a few quick things to check before reaching out to support.

Common Login Issues & Solutions

  • Forgotten Password
    Follow the steps in the How to Reset Your Password article to regain access.

  • Incorrect Email Address
    Make sure you’re using the same email address you registered with.

  • Account Not Activated
    If you're a new student, be sure to click the activation link sent via email when you enrolled. Didn’t get it? Email us to resend it.

  • Browser Problems
    Try clearing your browser’s cache and cookies or switching to another browser (we recommend Chrome or Firefox).

  • VPNs or Proxy Settings
    Disable any VPNs, proxies, or remote desktop tools which may interfere with access.

Pro Tip: Bookmark the login page: https://www.mcafeeinstitute.com/account/login

Need help logging in?
Email us at support@mcafeeinstitute.com with your full name and registered email address.

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