Overview

As part of our commitment to protecting your personal information and enhancing your login experience, McAfee Institute has upgraded to a PIN-based login system. This means you no longer need to remember or manage a password to access your account.

This help article will guide you through:

• How to log in with your PIN

• Why we made this change

• Troubleshooting common issues

• Alternate login method (Shopify users)

Step-by-Step: Logging In with a PIN

1. Go to www.McAfeeInstitute.com

2. Click on Log In in the top right corner.

3. Enter the email address associated with your McAfee Institute account.

4. Click Send PIN.

5. Check your email inbox for a message containing your 6-digit PIN.

6. Enter the PIN on the login page to gain access.

Important: The PIN is valid for a limited time and expires shortly after it is issued. If you don't use it right away, you may need to request a new one.

Why We Made This Change

The transition to a PIN-based login system is part of our efforts to provide you with a more secure and seamless login experience:

• Increased Security: Traditional passwords can be compromised through phishing, data breaches, or weak password reuse. A one-time PIN eliminates those risks.

• Simplified Access: You no longer need to remember complex passwords. Just use your verified email address to receive a secure PIN each time you log in.

• Better Control: Each PIN is time-sensitive and linked only to your current login attempt, greatly reducing the chances of unauthorized access.

Troubleshooting & Tips

• Didn’t Receive Your PIN?

  • Check your spam or junk folder.

  • Confirm that you're checking the correct email account.

  • Wait a few moments—sometimes delivery can be delayed due to email provider filters.

  • Still no luck? Try clicking Resend PIN on the login page.

• Entered the Wrong Email?

  • Make sure you're using the email address registered with your McAfee Institute account. The PIN will only be sent to that email.

• PIN Expired?

  • Return to the login screen and request a new PIN.

Logging In via Shopify

If you originally signed up using Shop Pay or through the Shopify checkout system, you may still log in using your Shop credentials. Simply click the "Continue with Shop" option on the login screen and follow the prompts.

Need Further Assistance?

If you're experiencing issues that aren't resolved by the steps above, our support team is here to help.

Contact us at:
? support@mcafeeinstitute.com