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- Getting Started New to McAfee Institute? This section will guide you step-by-step through setting up your account, accessing your program, and getting oriented. Learn how to log in, navigate your dashboard, and start your journey with confidence.
- Everything You Need to Know: McAfee Institute FAQs Have questions? You're not alone. This section includes answers to the most frequently asked questions from our students—covering everything from enrollment to certification logistics and platform access.
- Technical Help Having technical issues? This section includes system requirements, browser compatibility, mobile access, troubleshooting tips, and solutions to common technical problems like login errors or video playback issues.
- Exams & Certification Get ready to earn your credentials. Here you’ll find everything you need to know about your exam—how to schedule, what to expect on test day, retake policies, proctoring details, and how to receive your certification.
- Certification Renewal Keep your credentials current and your career moving forward. Learn how to renew your certification, meet continuing education (CPE) requirements, and stay in good standing with McAfee Institute.
- Military & Government Programs Serving our military and government professionals. Learn how to use credentialing assistance programs (like Army CA, Navy COOL, Air Force COOL, etc.), tuition discounts, and federal funding to advance your career with McAfee Institute.
- Live Exam Proctoring Help Have questions about live proctoring? This section answers the most common questions about your exam session, proctor expectations, ID requirements, environment setup, and technical readiness.
- Student Resource Library Your go-to hub for academic success. Explore guides, templates, and tools to support your research, writing, APA formatting, study strategies, and more — all designed to help you thrive in your certification journey at McAfee Institute.
- Accessibility & Accommodations We’re committed to ensuring equal access to all students. Learn about available accommodations for exams, accessible course formats, and how to request support for disabilities or special needs.
- Policies & Terms This section contains our official policies, including terms of service, privacy policy, refund guidelines, student conduct expectations, and certification agreement details.
- Career & Advancement Support Your success doesn’t stop at certification. Discover career support resources including resume tips, LinkedIn profile updates, digital badges, and how to leverage your certification for promotions or new opportunities.
- Billing & Finance Everything you need to know about payments. Find information about payment plans (Sezzle, Affirm, Shop Pay), receipts, tax info, refunds, and how to update your billing details.
Recent articles
Browse answers to our most frequently accessed support resources.
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How to Get a Copy of My Receipt or Invoice
To access your receipt: Log into your student dashboard at mcafeeinstitute.com Go to My Or...
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Refunds, Cancellations & Money-Back Guarantee
We stand behind the value of our programs with a 100% money-back guarantee. You’re eligible ...
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Course Experience and Access
This guide will walk you through how to access your course, and understand the full learning a...
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Peace of Mind Program Protection
Program Protection Plan allows you to pause your studies for up to one year. At the McAfee ...
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How to Log In Using the New PIN-Based System
Overview As part of our commitment to protecting your personal information and enhancing your l...
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Why Don’t McAfee Institute Videos Have Captions?
At McAfee Institute, we are committed to providing an exceptional learning experience that prepa...
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