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Having Trouble Logging In?
Having Trouble Logging In?
Updated over a week ago

At McAfee Institute we strive to ensure a smooth and secure login process for all our users. If you're encountering difficulties logging in or facing issues with CAPTCHA verification, please review the guidelines below for a quick and easy fix.

Common Login Issues & Solutions

1. CAPTCHA Challenges

CAPTCHA is a security measure we use to prevent automated software from performing actions on our site. Sometimes, it can be a bit tricky to get through.

  • Solution: If CAPTCHA is not loading or you're unable to complete it, please ensure JavaScript is enabled in your browser settings. Also, try refreshing the CAPTCHA or accessing our site using an incognito/private browsing window to bypass any stored cookies that might be causing issues.

2. VPN or Proxy Server Interference

Using VPNs or proxy servers can sometimes trigger security protocols that affect your login process or CAPTCHA verification.

  • Solution: Try disabling your VPN or proxy server before logging in. If you need to use a VPN for security reasons, consider switching to another server location that might not trigger the same issues.

3. Browser Compatibility

Our website works best with the latest versions of popular browsers, especially Google Chrome.

  • Solution: Ensure that you're using the most recent version of your browser. If you're not using Google Chrome, consider downloading and installing it for an optimized experience on our site. You can check and update your current browser by accessing its 'About' section in the settings menu.

4. Browser Extensions/Add-ons

Sometimes, browser extensions or add-ons can interfere with your login process or CAPTCHA.

  • Solution: Disable any browser extensions or add-ons, especially those related to ad-blocking or privacy, and try logging in again. If this resolves the issue, you can enable extensions one by one to identify the culprit.

5. Clearing Browser Cache and Cookies

Stored cache and cookies can sometimes lead to login issues or CAPTCHA errors.

  • Solution: Clear your browser's cache and cookies. This can often resolve the issue and is a good practice for troubleshooting various website-related problems. You can find this option in your browser's settings under "Privacy" or "History."

Still Need Help?

If you've tried the solutions above and are still facing issues, please reach out to our support team or your IT team if the issues persist. We're here to help you with:

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